474 How to Defuse an Angry Attorney – Steve Catchick

You pick up the phone, and an angry attorney starts shouting about his bill or an expert witness report, or something else that has his blood boiling? How can you defuse him? How can you turn an “I lose you lose” situation into a mutual win?
This area is Steve Catchick’s specialty, and he joins us in a podcast that you’ll want to listen to and/or read more than once.
Steve uses an acronym, BREAD: Behavior, Rapport, Empathy, Assertiveness, and Detachment. He thoroughly describes each of these terms, with specific examples of how to achieve them.

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471 Nurse Anesthesiologist – Who is at the Head of the Bed – Michelle Gaines

An LNC must understand the specific nature of the roles different kinds of medical practitioners play in clinical settings. The subcategories of those who practice anesthesia have been undergoing rapid changes and evolution. New terminology may baffle the LNC reading medical data. Michelle Gaines, certified registered nurse anesthetist (CRNA), who is also an LNC, provides…

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