Client Relationships
LNP 179 Eliminating Workplace Bullying – Pat Iyer
For this edition of Iyer’s Insights, I want to share for the first time an interview I did some time ago about the topic of workplace bullying. It is a perfect match for Dana Davis’ story (which she explained in LNP 178) about her experiences being bullied. Listen in as The Master Negotiator Greg Williams…
Read MoreLNP 173 How the Introvert Shines: Tips About the Quiet People
Part of the world doesn’t understand the quieter introspective person. A recent study shows that introverts constitute half of the American population. The last job I had was in 1986. My boss was the Vice President of Nursing. Not knowing I was one of the introverts, she would observe me quietly sitting in staff meetings…
Read MoreLNP 172 Introverted and Extroverted LNCs: What is the Difference? Marion Grobb Finkelstein
Marion Grobb Finkelstein is an award-winning communication expert of 30 years plus and a former Director of Communications at national museums, international experts and federal departments. She helps associations, non-profit groups and corporate clients improve their workplace communication. Through her interactive workshops and keynotes, MarionSpeaks.com you gain powerful strategies to better connect with employees, bosses,…
Read MoreLNP 167 How to Spot the Great Attorney Client: 13 Signs
I have put a lot of emphasis on how to connect with attorneys and build strong relationships with them. And now I am turning that around to share what makes a great attorney client. The core of being a successful LNC is being able to effectively work with attorneys.You can have an aggressive marketing program…
Read MoreLNP 166 How to Create an Unforgettable Client Experience Kevin Thompson
Kevin Thompson is an author about client experience, a speaker, a consultant and a coach. He has more than 25 years of experience in leadership and helping organizations transform their service culture into unforgettable experiences. Kevin also has a background in health care, which I’ll be asking him about. Kevin and I have been attending…
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