Client Relationships
LNP 166 How to Create an Unforgettable Client Experience Kevin Thompson
Kevin Thompson is an author about client experience, a speaker, a consultant and a coach. He has more than 25 years of experience in leadership and helping organizations transform their service culture into unforgettable experiences. Kevin also has a background in health care, which I’ll be asking him about. Kevin and I have been attending…
Read MoreLNP 158 How to Effectively Use LinkedIn Karen Yankovich
Karen Yankovich is the President of Uplevel Media, which is a social media marketing agency that delivers profitable cutting edge digital strategies. She is an internationally recognized LinkedIn evangelist and social media consultant who is an expert at helping businesses use LinkedIn and a range of other social spaces in a profitable way. Her latest…
Read MoreLNP 149 My Biggest Nightmare Client and What I Learned from Him
Business intuition is a lot like clinical intuition. You learned as a clinical nurse that some nurses have intuition about a patient. They might say, “Something is not right with this person. I need to get help.” There may be subtle signs of a change. Something is off. The concerned nurse mobilizes the healthcare team…
Read MoreLNP 148 How to Profit from Kindness as an LNC Jill Lublin
Jill Lublin talks about how to profit from LNC kindness. The benefits of kindness affect us as legal nurse consultants not only in the realm of interacting with our clients who are attorneys, but also the fact that lack of kindness can end up setting up a climate where people get angry with the care…
Read MoreLNP 141 Common Legal Nurse Consulting Networking Mistakes to Avoid
When it comes to networking, you always want to make sure you do it right, so you can grow your legal nurse consulting business and meet more attorneys. However, knowing what to do is one thing; knowing what not to do is something else entirely You might think you’re doing everything right, but if you…
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