476 Top Downloads of 2021 – A Methodical and Successful Plan to Build an LNC Business – Valerie Lane

One of the most important questions for an LNC is: “How do I start/build my practice?” Valerie Lane, who has been a LNC since 2007, describes the step-by-step process that has built her successful career. Her career path began with being a flight attendant. After careful research and consideration, she moved on to nursing. Following…

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474 How to Defuse an Angry Attorney – Steve Catchick

You pick up the phone, and an angry attorney starts shouting about his bill or an expert witness report, or something else that has his blood boiling? How can you defuse him? How can you turn an “I lose you lose” situation into a mutual win?
This area is Steve Catchick’s specialty, and he joins us in a podcast that you’ll want to listen to and/or read more than once.
Steve uses an acronym, BREAD: Behavior, Rapport, Empathy, Assertiveness, and Detachment. He thoroughly describes each of these terms, with specific examples of how to achieve them.

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