Posts Tagged ‘client relationship building’
474 How to Defuse an Angry Attorney – Steve Catchick
You pick up the phone, and an angry attorney starts shouting about his bill or an expert witness report, or something else that has his blood boiling? How can you defuse him? How can you turn an “I lose you lose” situation into a mutual win?
This area is Steve Catchick’s specialty, and he joins us in a podcast that you’ll want to listen to and/or read more than once.
Steve uses an acronym, BREAD: Behavior, Rapport, Empathy, Assertiveness, and Detachment. He thoroughly describes each of these terms, with specific examples of how to achieve them.
LNP 83 – Client Relationship Building for Legal Nurse Consultants
How can you expand your relationship building with attorneys? These are some questions LNCs ask me. In my experience, attorneys tend to pigeonhole legal nurse consultants. They often think of the LNC only in terms of the services they are familiar with. Does the attorney know you also do timelines? attend IMEs? locate expert witnesses?…
Read More