• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Legal Nurse Podcast

Tips and Strategies for Legal Nurse Consultants

  • LNB Home
  • Get Started
    • Latest Books
    • Latest Courses
    • Latest Blog Posts
    • Latest Webinars
    • Business Building Resources
  • Coaching
  • Contact
  • Shop
  • LNB Blog
You are here: Home / Client Relationships / LNP 27 Attorney and LNC Conflicts – When the Attorney is Angry

LNP 27 Attorney and LNC Conflicts – When the Attorney is Angry

November 23, 2016 By Patricia Iyer MSN RN LNCC Leave a Comment

https://media.blubrry.com/legalnurse/content.blubrry.com/legalnurse/LNP_27_Pay_Iyer_Attorney_And_LNC_Conflicts.m4a

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Google Podcasts | Stitcher | Email | RSS | https://podcast.legalnursebusiness.com/subscribe-to-podcast/

pat need help image

How you handle an angry client will determine if he stays your client, leaves your business or tells his colleagues not to do business with you. Attorney and LNC conflicts can plague even the most established LNC businesses.

The phone rings. You can almost see the steam coming out of the attorney’s ears as he emphatically tells you how upset he is with you. Why?

  • One of the experts you supplied did not meet the attorney’s expectations.
  • Your report was late.
  • The attorney was dismayed by the size of your invoice.

Attorney and LNC conflicts may arise because of miscommunications and misunderstandings.
Listen in as Pat Iyer chats about these points in this week’s Iyer’s Insights:

  • How to acknowledge the angry client’s concerns and let him express his anger.
  • How to shift the emphasis away from the attorney being the problem, or you being the problem. The situation is the problem; solving it is a shared challenge.
  • What to do when the expert is the cause of the anger
  • What to do when the lateness of a report has set the attorney off
  • What to do when the invoice has upset the attorney
  • How to recognize and drop a low profit attorney client
  • How to define a rush fee and stick to it. Say “no” to impossible demands
  • How to skillfully handle attorney and LNC conflicts

Related Product: Build Your Consulting Business with Ease

angry attorney yelling at LNC
In this online training, discover how to deal with angry clients and difficult people, reclaim your energy and make a lot of money as a legal nurse consultant without struggle and suffering. Get inside information that has been delivered within IBM, NASA, Target and many other companies with high powered executive clients.

Therese Sparby teaches people how to connect with their personal power and confront even the strongest of personalities to deliver simple, compelling solutions to difficult problems. Get tips on how to balance your current job and family responsibilities while trying to build a business. Learn about awareness and choice, the Tricker’s Triangle®, and how to ask for what you want.

Invest in this program at this link.

Get 25% off this product using code Listened

Your Presenter

Pat Iyer has dealt with angry clients over the years. We’re often caught off guard when the attorney calls with a complaint, so being able to draw on the skill of listening and knowing how to react is essential. Pat is experienced in managing attorney and LNC conflicts.

Check out the webinars, teleseminars, courses and books at legalnursebusiness.com. Expand your LNC skills with our resources.

Explore coaching with Pat Iyer at LNCAcademy.com to get more clients, make more money and avoid expensive mistakes.

Invest in the monthly webinars at LNCCEU.com for 2 webinars each month designed to deepen your knowledge and skills.

Filed Under: Client Relationships, Podcast Tagged With: angry attorneys

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Speak Your Ideal Attorney Client’s Language – Pat Iyer

https://youtu.be/m3bjt7uPqc4

Free Presentation to Attorneys Checklist

Subscribe to Our Legal Nurse Podcast

Apple PodcastsGoogle PodcastsAndroidby EmailRSSMore Subscribe Options

Recent Posts

  • 544 Calculating Cost Projections – The LNC Role – Debbie Wuerl
  • 543 Increase your LNC Income with RN Call Backs – Gyalia Rutledge
  • 542 Justice and the LNC Role – Jean Cooper
  • 541 Ethical Dilemmas in Healthcare: Insights from a Medical Ethicist with Camille Renella
  • 540 Liability and Safety in PACU: Insights from an LNC with Pat Hirsch

Archives

  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016

Categories

  • Blog
  • Business Management
  • Client Relationships
  • Expertise
  • Finance
  • Health
  • Marketing
  • Podcast

Site Dev & Maintenance by

Copyright © 2016–2023 · The Pat Iyer Group · 11205 Sparkleberry Drive, Fort Myers, FL 33913· Tel: 908-391-7933