Kevin Thompson is an author about client experience, a speaker, a consultant and a coach. He has more than 25 years of experience in leadership and helping organizations transform their service culture into unforgettable experiences. Kevin also has a background in health care, which I’ll be asking him about.
Kevin and I have been attending the national conferences for the National Speakers Association for several years. One little secret about Kevin is that he has a very distinctive laugh. When I listen to recordings of sessions that I did not attend, I can tell if Kevin has been in the room and he’s been laughing.
Listen in as Pat Iyer and Kevin Thompson chat about these points
- How Kevin turned a New Jersey trauma Center from the worst rated in customer satisfaction into a number one in employee satisfaction and customer service
- Tips for attorney client experiences that are unforgettable
- What makes a client experience unforgettable
- How to work with an attorney who is highly demanding
- How to have open communication and why some client relationships are actually partnerships
- Help in understanding individuals and their behavior styles
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Kevin Thompson has a background in healthcare management and financial services uniquely positions Kevin as a thought leader. An inspiring presenter, he challenges clients to alter their mindset and embrace new paradigms. Kevin holds a Six Sigma Black Belt in process improvement, a Master in Public Administration and is a Distinguished Toastmaster. Suspended from preschool for talking too much, Kevin went on to become the class valedictorian and has been talking ever since.