615 Handling Tough Clients: Business Insights for LNCs – Pat Iyer
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In this session, Handling Tough Clients: Business Insights for LNCs, you’ll discover valuable lessons I’ve learned from working with attorneys. Listening to or reading this podcast can save you thousands of dollars and untold misery.
I take up three major difficult client situations. The first is the importance of boundaries. You need to make it clear when you are and are not available to clients. Set those boundaries and safeguard them. You will prevent a lot of stress in your life.
Money issues can be huge for legal nurse consultants. As a novice LNC, I didn’t increase my rates as regularly as I should have. I’ve learned to see this in the context of cost-of-living increases. Like everyone, I have increased expenses. If I want to stay in business, I need to pass them on to the client. Rest assured that they are doing the same and learn to state your increases in a matter-of-fact way. I give some specific suggestions.
It took me a while to catch on to the idea of rush fees. ALWAYS charge rush fees when needed. If you are dealing with a new client, ask for a retainer upfront.
The third important element is client fit. Some clients are very difficult to work with, and I’ll share with you some strategies for managing the client fit problem.
Here’s What to Expect from the Podcast: Handling Tough Clients: Business Insights for LNCs – Pat Iyer
- Why is setting boundaries essential to your LNC business?
- Why is it important to systematically and regularly increase your fees?
- How can you tell your clients in a friendly and candid way that you need to increase expenses?
- What is scope creep?
- How do you handle client fit?
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Your Presenter of Handling Tough Clients: Business Insights for LNCs – Pat Iyer
Pat Iyer MSN RN LNCC established a highly successful independent LNC business in 1989. She grew Med League to become a multimillion-dollar business which provided expert witnesses and did behind the scenes consulting. She trained hundreds of expert witnesses and supervised a staff of employees and subcontractors. After selling Med League in 2015, she returned to legal nurse consulting after a 6-year hiatus and currently serves a small group of attorneys.
Connect with Pat Iyer by email at patiyer@legalnusebusiness.com