LNP 269 When the Attorney is a Bully
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Some of the most challenging discussions for legal nurse consultants take place when the attorney is a bully.
Bullying is offensive, intimidating or insulting behavior that upsets the recipient, who feels humiliated or vulnerable. It includes gossiping, backstabbing, and scapegoating that undermining morale, self-worth and team cohesiveness.
Listen in as Pat Iyer chats about these points
- Types of toxic clients
- How a bully attorney reveals his true nature
- Types of comments that can help identify a toxic client
- What happened when an expert witness is bullied during a deposition
Related Product: How to Deal with Toxic Clients
You became a nurse because you enjoy helping people. You became a legal nurse consultant because you enjoy solving puzzles and working with attorneys.
Then you pick up the phone to hear one of your clients screaming about an invoice – the number of hours you billed versus his expectations.
How do you handle him?
You think, “I don’t deserve to be bullied. I need to be treated with respect. What am I going to do about this toxic client?”
You realize you stand to lose a lot of money if you give into this attorney. Your desire to please the attorney has flown out the window and you just want him to stop yelling at you.
If you give in every time an attorney questions you, you’ll quickly lose control of the conversation.
I used to feel the same way until I learned how to identify the toxic clients in my legal nurse consulting business. I developed a system for responding to them that I will share in my masterclass, How to Deal with Toxic Clients.
When I mastered the system that I will share with you, my frustration level decreased, and my sense of control increased.
Would you like to know what to do?
You’re at the point of decision. You WILL get a client who wished you had never agreed to help. If you want to have something different happen when you next encounter an angry client, attend my masterclass on dealing with toxic clients.
I’ll show you how to deal with the troublemakers and how to build strong relationships with your clients.
Join me for new online training: How to Deal with Toxic Clients. Join me for a masterclass taught online. There is no charge for this training. It is my gift to you.
Your Presenter
Pat Iyer has been a legal nurse consultant since 1987. She also built a successful LNC business that was filled with loyal attorney clients who returned over and over with cases. Pat dealt with many attorney bullies.