648 – Role of the Case Manager: Advocacy, Expertise, and Collaboration – Larry Boyd

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In Episode 648 of the Legal Nurse Podcast, host Pat Iyer welcomes Larry Boyd, a seasoned certified case manager and registered nurse with over 35 years of experience, to unpack the nuanced roles case managers play in healthcare and legal settings. Larry shares distinctions between legal and medical case managers, explaining how each serves either the attorneys or the injured clients themselves. The conversation touches on the evolution of the case manager’s responsibilities, different certifications, and the significance of advocacy—particularly in challenging post-injury scenarios.

Larry illustrates how medical case managers are pivotal advocates for clients, ensuring that their recovery needs are met, from discharge planning to ongoing medical care coordination. Pat and Larry review real-world examples that highlight the advocacy work case managers do, preventing unsafe discharges and bridging the gap between clinical needs and legal demands.

They highlight that not all case managers have the same level of expertise, distinguishing between “scribes,” inexperienced case managers who mainly document and observe, and certified case managers who actively intervene on behalf of clients.

The episode wraps with advice for legal nurse consultants on collaborating with case managers to gain meaningful insights missing from medical records, and underscores the vital impact of strong clinical skills, communication, and certification.  Larry underscores the profession’s essential role in facilitating holistic, safe recoveries for patients navigating the complex intersection of medical and legal systems.

What you’ll learn in this episode on Role of the Case Manager: Advocacy, Expertise, and Collaboration:

Join us to discover the answers to these questions:

1. What are the key differences between a legal case manager and a medical case manager?
2. How does the background and training of a case manager impact the quality of advocacy and care a client receives?
3. In what ways do legal nurse consultants and case managers collaborate to support injured clients in the litigation process?
4. What challenges arise when a case manager lacks clinical experience or certification, and how does this affect patient outcomes?
5. How do changes in healthcare regulations and billing practices influence the availability and function of case management services?

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Your Presenters for Role of the Case Manager: Advocacy, Expertise, and Collaboration

Pat Iyer

Pat Iyer is a seasoned legal nurse consultant and business coach renowned for her expertise in guiding new legal nurse consultants to successfully break into the field. As the host of the Legal Nurse Podcast, Pat addresses critical challenges that legal nurse consultants face, such as difficulty in landing clients and lack of response from attorneys. Through her insightful episodes, she emphasizes the importance of effectively communicating one’s value to potential clients. With a wealth of experience, Pat has empowered countless consultants to overcome these hurdles and thrive in their careers.

Connect with Pat Iyer by email at patiyer@legalnusebusiness.com

Larry Boyd

Nurse, Advocate, Husband

35 years as a registered nurse working mainly in Critical Care areas until changing to external case management in 2007. Certified in 2011. When he is not on a podcast, he can be found at the gym, golf course, or advocating for clients.

Connect with Larry at www.mriadvocate.com or on LinkedIn at www.linkedin.com/company/medical-resource-innovations