617 Confidently Handle Attorney Inquiries- Pat Iyer & Barbara Levin
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The phone rings, and a potential client is calling. Are you prepared, ready to put your best foot forward? Do you have an intake form ready? Are you able to answer questions he or she might ask? Or do you feel nervous and shaky and sure that you’re going to blow it? Listen to this week’s episode titled Confidently Handle Attorney Inquiries.
Pat Iyer and Barbara Levin, highly experienced LNCs will, in this podcast, help you feel confident and ready to handle attorney inquiries.
Start off by shifting the focus from yourself. Draw on your clinical experience, thinking of the first time you meet a patient. You know that person is in pain and frightened. Your job as a nurse is to help them.
You may not think of an attorney as someone in pain and frightened. Think again. The welfare of their clients is their responsibility, their legal obligation. They are hoping that you can help them. Your primary responsibility is to demonstrate that you are that person.
Equip yourself with tools to reinforce that impression. You have an intake form; you know the questions to ask. You state your fees without apology and ask for a retainer. Ask informed questions, and don’t make promises you can’t keep.
You’ll learn how to do all this and much more in this information-packed podcast.
Here’s What to Expect from the Podcast: Confidently Handle Attorney Inquiries
- Do you use an intake form when a new client calls?
- Do you follow up with some form of thanks to whomever referred you?
- How do you check for a possible conflict of interest?
- How do you handle retainer fees?
- Under what circumstances might you reduce your rates?
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Your Presenters of Confidently Handle Attorney Inquiries: Pat Iyer & Barbara Levin
Pat Iyer MSN RN LNCC established a highly successful independent LNC business in 1989. She grew Med League to become a multimillion-dollar business which provided expert witnesses and did behind the scenes consulting. She trained hundreds of expert witnesses and supervised a staff of employees and subcontractors. After selling Med League in 2015, she returned to legal nurse consulting after a 6-year hiatus and currently serves a small group of attorneys.
Connect with Pat Iyer by email at patiyer@legalnusebusiness.com
Barbara Levin
Barbara is an experienced legal nurse consultant. She is a past president of the American Association of Legal Nurse Consultants, and she served the state of Massachusetts for eight years on the board of Nursing, including three years as chairperson of the board. She has extensive experience as an orthopedic and a medical surgical expert witness and also works behind the scenes.
Connect with Barbara Levin by email at barbara@barbarajlevin.com