616 Client Disputes and Departures – LNC Nightmares – Pat Iyer
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This is my second solo podcast on the topic of difficult clients. In this podcast, Client Disputes and Departures – LNC Nightmares, I describe some of the diverse issues associated with fee collection. As always, I share some of the mistakes I’ve made—so that you won’t make them.
The first issue for you to consider if clients aren’t paying is the quality of your work product. Attorneys require well-written, accurate, and error-free reports. The best ones will tell you when your report doesn’t meet their standards.
Sometimes attorneys fail to accurately represent what they need in a report. I describe a case where that happened to me.
It’s of primary importance for you to spell out every detail of the contract you have the attorney sign. That includes payment schedules, the disallowance of contingency payments, the point at which you will involve a collection agency, and other issues.
You also need to decide when you will grant clients some slack. This should always be based on their value to your business.
When clients disappear, it’s always a good idea to find out way. Some reasons have nothing to do with the quality of your work, and that’s a good thing to know. It’s equally valuable to know if the client has an issue with your work product. You can always improve.
Here’s What to Expect from the Podcast: Client Disputes and Departures – LNC Nightmares – Pat Iyer
- Are low-quality reports preventing you from collecting fees?
- What do attorneys look for in a report?
- How can you get clarity on what an attorney wants?
- How should you handle an attorney’s cash flow problem?
- Why is it so important to get part of your fee in advance?
- If you lose a client, how can you find out why?
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Your Presenter of Client Disputes and Departures – LNC Nightmares – Pat Iyer
Pat Iyer MSN RN LNCC established a highly successful independent LNC business in 1989. She grew Med League to become a multimillion-dollar business which provided expert witnesses and did behind the scenes consulting. She trained hundreds of expert witnesses and supervised a staff of employees and subcontractors. After selling Med League in 2015, she returned to legal nurse consulting after a 6-year hiatus and currently serves a small group of attorneys.
Connect with Pat Iyer by email at patiyer@legalnusebusiness.com