607 How to Handle Difficult Attorney Clients – Pat Iyer and Barbara Levin
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One of the greatest difficulties for novice entrepreneurs is dealing with difficult clients. This can be especially difficult for a nurse. In a clinical setting you get a regular paycheck. Usually, expectations of what you will do are clear. Pat Iyer and Barbara Leven share tips on how to handle difficult attorney clients.
In communications, though, with attorneys, until you get to know them, that kind of clarity doesn’t always manifest. Some attorneys don’t make their needs clear; others may not want to discuss issues they have with your work.
Pat Iyer and Barbara Levin, experienced LNCs share their expertise in these areas. They emphasize that you will often need to take the lead in discerning issues. Ask questions. Persist in making contact. Listen carefully.
In practical terms, have a contractual agreement signed before you work. If a termination of the relationship occurs, return unused portions of the retainer.
Richard emphasizes that malpractice suits may often contain elements of fraud. This provides as huge opportunity for LNCs. They can catch the discrepancies in billing that may point to fraud. They can detect diagnosis discrepancies. In countless ways, they can provide the attorney with information that can greatly strengthen a case.
In cases where a potential client says he can’t afford your fees, consider each case on its own merits. This may be a negotiating ploy. You may have to resist your nurse-ingrained impulse to help you. Remember, you have bills to pay.
The same determination applies when your client refuses to pay your invoices. Find out if there were work-related issues. Do your best to get paid without resorting to a collection agency but go that route if you must.
We know you will benefit from this information-filled podcast.
Here’s What to Expect from the Podcast: How to Handle Difficult Attorney Clients
- How can you most effectively prevent and/or resolve communication difficulties with a client?
- How can you contractually protect yourself if a client ghosts you or if other difficulties arise?
- What do you say when a potential client says he or she can’t afford your rates?
- What can you do when your client refuses to pay your invoices?
- What are some of the issues around invoice collection?
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Your Presenters of How to Handle Difficult Attorney Clients
Pat Iyer
Pat is an experienced legal nurse consultant and past president of the American Association of Legal Nurse Consultants. Pat is a prolific author and has written dozens of books for legal nurse consultants. She built a very large and very successful legal nurse consulting practice, which she sold after 28 years. She returned to legal nurse consulting after a five-year noncompete agreement. That time had expired, and now she’s very actively engaged with clients and also helping legal nurse consultants such as you.
Connect with Pat Iyer by email at patiyer@legalnusebusiness.com
Barbara Levin
Barbara is an experienced legal nurse consultant. She is a past president of the American Association of Legal Nurse Consultants, and she served the state of Massachusetts for eight years on the board of Nursing, including three years as chairperson of the board. She has extensive experience as an orthopedic and a medical surgical expert witness and also works behind the scenes.
Connect with Barbara Levin by email at barbara@barbarajlevin.com