LNP 129 Relationship Marketing: Developing Know, Like and Trust

By Patricia Iyer MSN RN LNCC | November 15, 2017

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Relationship marketing is based on the simple principle of Know, Like and Trust.

The development of Know, Like and Trust takes place when you get to know somebody. A lot of times you get to know attorneys by meeting them face-to-face. That could be at a networking event, a legal conference, or a meeting of local businesses. You grow a relationship over time. You get to know them on a deeper level. “Know” is the first step in relationship marketing.

The “Like” portion is when we start to find some common things that we can communicate on.  It could be something along the lines where we have something in common and now we’re communicating either online or face-to-face and building that “Like” feeling. Attorneys want to like the LNCs they work with. And grow to trust them.

Listen in as Pat Iyer chats about these points

  • Why relationship marketing occurs over a sequences of steps
  • How to use the ability to give others a recommendation
  • Tips for developing power relationships
  • The benefits of power relationships and what they can do for you
  • Why your colleagues can be useful referrals and references for you

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Your Presenter

Pat Iyer has been a legal nurse consultant since 1987. She built a successful LNC business that was filled with loyal attorney clients who returned over and over with cases.

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