Legal Nurse Podcast Bundles Clients
Shortcut the process of building your business with the tips in this bundle.
- 470 Attorney Customer Service Challenges for LNCs – Steve Catchick by Patricia Iyer MSN RN LNCC
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Relationship marketing is becoming an increasingly popular phrase in the business world. Steve Catchick, an expert in sales and service, expands on the meaning of this concept and focuses it on service. He defines this as 100% attention on the client.
Taking it a step further, he says that everyone in the company or organization should be empowered to take the initiative to serve the customer. This kind of service also creates repeat customers, which, in Steve’s view, is the core of a company’s success.
This podcast is filled with specific tools you can use in your own business. He explains how to recognize who in your workforce are ambassadors, those who go the extra mile, neutrals, the people who do only what they have to, and saboteurs, who complain and bring down the energy level.
Steve describes a process for effectively establishing rapport with a client, especially one who is angry about a perceived lack of service. He recommends empathy and assertiveness, qualities that can keep one’s emotions from interfering with communication and rapport.
This podcast is a mini-course in developing and improving customer relations. You’re certain to discover several insights and suggestions that you can immediately put to use.
Join me in this episode of Legal Nurse Podcast to learn about Attorney Customer Service Challenges for LNCs
- What is the difference between sales and service?
- When is “Yes” the wrong answer?
- What is “the secret salesforce”?
- Why is good the enemy of great?
- Why is it crucial to retain customers and clients?
- How do you handle a difficult customer or client?
Get the Writing Handbook and so Much More!!
Related Product:
How to Create Lasting LNC-Client Relationships
Use this book to examine the way you manage your relationships with your clients. It may affirm that what you are doing is great. It will give you new insights and strategies for solidifying relationships.
Working with attorneys is both challenging and rewarding. Without a steady stream of attorneys who love working with you, your legal nurse consulting business collapses. Does this worry you? It should!
The core of being a successful LNC is being able to effectively work with attorneys. Are you on the top of your game, or would having concrete tips from a person who has been in the trenches with attorneys help you? You can have an aggressive marketing program to bring in new clients, but if you cannot retain them, you’ll be endlessly spinning your wheels. There are secrets of why your clients will stay with you. Pat shares them in this book.
When Pat ran her independent LNC business, some attorneys stayed with her for more than 20 years.
Do you know how to spot the trouble-making attorney as soon as you have the first contact, or are you ever caught off guard? Difficult clients can cost you time, aggravation and money. Here’s how to not get hooked by them.
How to Create Lasting LNC-Client Relationships explains the best way to build a solid client retention program, using strategies that work to identify the desirable clients and avoid the trouble makers.
This is an essential reference for every LNC.
Your Presenter
I’m Steve Catchick. I’ve had a varied career, starting in the Army (REME) at the tender age of 16 as an electronics engineer. Since then as a customer service engineer, an account manager and as a speaker, trainer and coach.
Whilst at IBM I delivered training to the sales team, designed and delivered a successful customer care programme for the engineers, and help desks, and presentation skills training for managers and teams
I finally launched out on my own as a Speaker, trainer and coach, initially running a franchise providing business training and mentoring for business owners. I now speak at events and conferences, deliver masterclasses and coach managers and teams on high impact communication, sales through service, and powerful persuasive presenting
I am a member of The Professional Speaking Association, (past President for the Thames Valley Region in Reading 2016-2017), a Distinguished Toastmaster and past Division Governor for Toastmasters International, and oh yes, also a clinical hypno-therapist and NLP trainer.
Connect with Steve https://stevecatchick.com/
- 474 How to Defuse an Angry Attorney – Steve Catchick by Patricia Iyer MSN RN LNCC
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You pick up the phone, and an angry attorney starts shouting about his bill or an expert witness report, or something else that has his blood boiling? How can you defuse him? How can you turn an “I lose you lose” situation into a mutual win?
This area is Steve Catchick’s specialty, and he joins us in a podcast that you’ll want to listen to and/or read more than once.
Steve uses an acronym, BREAD: Behavior, Rapport, Empathy, Assertiveness, and Detachment. He thoroughly describes each of these terms, with specific examples of how to achieve them.
The effective use of language plays a large part in Steve’s approach. He advises to never say, “I understand.” You may understand technical procedures, but because every person is unique, you can never thoroughly understand what they are feeling. Instead, say, “I appreciate” or a similar phrase. He spends considerable time on how to deal with different types: the aggressive, passive, passive aggressive, and assertive person. Each requires a different approach, with the passive aggressive person being the most difficult.
No one wants to deal with an angry person, but they inevitably enter our lives. Instead, you want to acquire the skills to make these encounters “I win, you win.”
• How can you establish rapport with an angry client?
• How do energy levels relate to rapport?
• What’s the difference between rapport and empathy?
• How does imagination relate to empathy?
• What’s the most effective way to deal with passive aggressive people?
Related Product:
Honing Your Legal Nurse Consulting Skills
Are you interested in honing your legal nurse consulting skills?
There are many legal nurse consultants vying for the business of attorneys. With so many legal nurse consultants to pick from, how do you assure you are the one selected?
The short answer is to hone your legal nurse consulting skills to the point of excellence. The long answer is that there are many aspects of your skills as a legal nurse consulting that you can change.
This text looks at some of them, and shares insider information from Patricia Iyer MSN RN LNCC, an experienced and successful legal nurse consultant.
What will you discover in Honing Your Legal Nurse Consulting Skills?
- Discover how to put your best foot forward with a polished resume or CV that accurately and professionally presents your credentials.
- Get tips and tricks for organizing printed medical records – both handwritten and computer generated.
- Want to efficiently organize records that come to you on a disk or USB drive or through the internet? We’ll show you how.
- The chapter on preparing medical summaries and chronologies shares several techniques for effective report writing. Your work product is the primary way you get and retain clients.
- An additional chapter will help you determine if a law firm position is right for you.
- We also cover a frequently asked question: how can I shine when I attend a fast paced independent medical examination?
- The last part of the book explores how to master the challenging role of being an expert witness, with three chapters covering case intake and analysis, report writing and testifying.
Your Presenter
Steve Catchick had a varied career, starting in the Army (REME) at the tender age of 16 as an electronics engineer. Since then, as a customer service engineer, an account manager and as a speaker, trainer and coach.
Whilst at IBM he delivered training to the sales team, designed and delivered a successful customer care programmed for the engineers., and help desks, and presentation skills training for managers and teams
He launched out on his own as a Speaker, Trainer and Coach, initially running a franchise providing business training and mentoring for business owners. He now speaks at events and conferences, deliver masterclasses and coach managers and teams on high impact communication, sales through service, and powerful persuasive presenting.
He is a member of The Professional Speaking Association, (past President for the Thames Valley Region in Reading 2016-2017), a Distinguished Toastmaster and past Division Governor for Toastmasters International, and oh yes, also a clinical hypno-therapist and NLP trainer.
Connect with Steve https://stevecatchick.com/
- 503 Conflict of Interest and Integrity for the LNC – Ally Kayton by Patricia Iyer MSN RN LNCC
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Working as an LNC is all about the details—and the practitioner has to consider many details beyond those in the case material you receive, like conflict of interest. Ally Kayton, an LNC and neonatal specialist with a Ph.D. in nursing, highlights some of the critical areas with which an LNC must be familiar.
She emphasizes the importance of checking for conflict. Because smaller practices are increasingly merging and often become part of national network, LNCs may work for several years on a case only to find that a conflict of interest has developed.
An LNC must also have a keen understanding of the standard of care that operated during the time frame when the medical incident occurred. Ally has volumes covering 18 years of standards for neonatal care.
Ally also emphasizes the careful reading of all documentation about a case, including depositions and opposing opinions. Not only is this crucial to the LNC’s understanding of a case, reading different opinions will expand one’s LNC knowledge base.
Underlying all of her recommendations is the importance of working with integrity. Being meticulous in every area of your work reflects that and is the hallmark of an excellent legal nurse consultant.
Be prepared for a priceless introduction to the world of in-house LNC work.
Join me in this episode of Legal Nurse Podcast to learn about Conflict of Interest and Integrity for the LNC – Ally Kayton
- Why is it so important to stay within your area of expertise as an LNC?
- Why does an LNC need to meticulously check for conflict of interest before accepting a case?
- What personal attributes define a good LNC?
- How can an LNC stay up to date on changes in standard of care?
- Why is careful reading of information about a case crucial to developing one’s LNC skills?
Related Product: Legal Nurse Consultant Marketing
Marketing knowledge is essential for starting and growing your business. This 2016 publication pulls together the strategies you need to be successful at developing and expanding your legal nurse consulting business. You can’t know too much about marketing. This book will be an essential guide to help you ramp up your legal nurse consultant marketing.
Your Presenter of Conflict of Interest and Integrity for the LNC – Ally Kayton
I am a neonatal nurse practitioner living in the South Florida area. I am a mom of 3 boys and a grandma to my beautiful granddaughter. I have been an expert witness for 15-years. I am a patient advocate.
Connect with Ally www.linkedin.com/in/allykayton
https://www.facebook.com/ally.kayton/
- 505 Your Ideal LNC Client – Rick Jeune by Patricia Iyer MSN RN LNCC
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Rick Jeune is a speaker and consultant who specializes in small businesses. He has created several successful businesses and is starting another one. He brings his expertise in the world of small business to this podcast about your ideal LNC client.
He believes that three primary principles that help to create a successful business. Self-knowledge is the first of these. If you don’t know who you are, and if you aren’t aware of how you change, you won’t know how to be in relationship with others, especially your clients.
Secondly, you need to know who your ideal clientele is. Otherwise, you won’t attract them to you.
Finally, you need to have a sense of what the pressures and triggers are that your clients are facing in their own work environment, so that you can provide a little bit of give and take. This last part can be delicate because too much accommodation will attract high—maintenance clients. You need to set boundaries while at the same time rewarding those clients who fit your ideal criteria. When these clients recognize your appreciation of their particular burdens, they will not only give you repeat business but will recommend you.
Wherever you are in your business, you will benefit from Rick’s practical recommendations. Don’t miss this podcast.
Join me in this episode of Legal Nurse Podcast to learn about Your Ideal LNC Client – Rick Jeune
- What three things must you to know in order to start a successful business?
- How does knowing what your values are help you as a businessperson?
- How can you decide who your ideal client is?
- Why is it so important to be highly selective in taking clients?
- How does setting boundaries help your business succeed?
Related Product: Your Ideal Attorney Clients
How to Connect With Your Ideal Attorney Clients by Speaking Their Language
Do the words “sales” and “marketing” make you cringe?
As a legal nurse consultant, do you believe focusing on “sleazy” sales cheapens your intention to provide valuable services for your ideal attorney clients?
Do you say, “I’m not a used car salesperson. I don’t sell refrigerators. Why should I care about a Unique Selling Proposition (USP)?
Here’s why: You don’t sell cars or refrigerators, but like those who do, you have bills to pay. Would you rather cringe and avoid selling and marketing or benefit from loyal attorney clients who send you cases?
Your Presenter of Your Ideal LNC Client – Rick Jeune
My training includes a BA (honors Psychology) and an MA (Applied Psychology focusing on organizational development). Early in my career I worked in corporate and government departments where I managed projects designed to evaluate and improve business processes and services. I gravitated to working with small businesses and have had two successful small businesses providing management advice. I am now in the early stages of building my third successful small business. As a consultant I’ve had the rewarding opportunity to mentor dozens of small business owners and look forward to supporting more businesses.
Connect with Rick LinkedIn – https://www.linkedin.com/in/rick-jeune-b873b5219/
Facebook – https://www.facebook.com/rick.jeune.9
Pinterest – https://www.pinterest.ca/147rl7ob1hprmv5tgftc9sxtuippk3/_saved/