Legal Nurse Podcast Bundles Clients
Shortcut the process of building your business with the tips in this bundle.
- 611 Mary Beth Kerstein on Crafting Effective Chronologies for Legal Nurses
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In this podcast episode, we explore Crafting Effective Chronologies for Legal Nurses. Creating chronologies that have multi-purpose functions in a range of cases is one of the services attorneys are most likely to request. Today we have an expert in this area, Mary Beth Kerstein, who will share with you what she’s learned about this important service.
Attorneys lack both the time and medical expertise to prepare a chronology, and it’s not a job that can be handed off to a paralegal. This is where LNCs can prove their value.
Mary Beth addresses a number of practical issues. Since all records don’t arrive at the same time, you need to find a way to indicate new information for the attorney’s benefit. She details how to do this.
The biggest issue is deciding what information is pertinent for a chronology. As this will also determine the length and number of billing hours required, she recommends that you ask the attorney what he or she wants. You can also provide samples of chronologies you’ve done.
She emphasizes that the chronology should be opinion-free. Expert witnesses, opposing attorneys, and other parties may see this. If the attorney wants it, you can provide your opinion about the case in a separate email.
You can also offer to provide additional services, like a list of providers or a medical glossary.
You will find the content of this podcast to be an invaluable resource to help you excel in this highly requested service.
Here’s What to Expect from the Podcast: Crafting Effective Chronologies for Legal Nurses – Mary Beth Kerstein
- How does an attorney benefit from having an LNC prepare a chronology?
- How do you organize a chronology where multiple providers are involved?
- How do you discern what’s important to put into a chronology?
- Should chronologies be opinion-free?
- What are invisible injuries?
Listen to our podcasts or watch them using our app, Expert.edu, available at legalnursebusiness.com/expertedu.
We want to hear from you! Click the red send voicemail button on the far right.
Get the free transcripts and also learn about other ways to subscribe. Go to Legal Nurse Podcasts subscribe options by using this short link: http://LNC.tips/subscribepodcast.
Join us at our September 26-27 online LNC Success ® Conference
Are you ready to advance your legal nurse consulting business? The LNC Success® Conference is a live two-day online event specifically designed for legal nurse consultant like you. Imagine transforming your practice with cutting-edge strategies and insights from industry leaders.
Explore how to:
- Stand out in a competitive market
- Attract ideal clients effectively
- Create a compelling digital presence
This conference offers a unique opportunity to connect with like-minded legal nurse consultants and gain the tools you need to thrive. From interactive workshops to expert-led sessions, you will learn actionable strategies to enhance your business.
In addition to these valuable insights, you’ll also have the chance to participate in hands-on activities that will help you apply what you’ve learned immediately. Whether you evaluate a nursing malpractice case or practice answering difficult questions, you’ll leave with practical skills that can make a real difference in your practice.
Don’t miss out on this incredible opportunity to enhance your business and achieve your professional goals.
Register now and secure your spot at the LNC Success® Conference taking place on September 26 and 27.
Your Presenters of Crafting Effective Chronologies for Legal Nurses – Mary Beth Kerstein
Mary Beth Kerstein MSN BSN RN ONC of Milford, Michigan is a registered nurse whose nursing career spans 38 years. She is clinically active and has worked in the hospital setting her entire career. Her roles in the hospital setting include staff RN, critical care education coordinator, clinical nurse manager, data analyst in the quality program, and administrative supervisor.
She grew up with a passion for nursing and teaching. She holds a master’s degree in nursing and has obtained multiple certifications that allow her to provide the most optimal evaluation and reports.
Since 2009, she has worked at a case management firm where she has analyzed thousands of medical records, simplifying hundreds of complex medical cases documenting the health status before and after traumatic events in a variety of reports that are shared with the case management team, healthcare providers, attorneys, and insurance providers. The key to her success is the objective ability to analyze complex scenarios and to advocate for victims and relevant stakeholders.
Connect with Mary Beth Kerstein by email at mbkerstein@comcast.net
- 601 Build Your LNC Writing Skills: How to Succeed – Pat Iyer
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In this podcast episode, Pat shares how to build your LNC writing skills and succeed. She is a proficient and prolific writer, having written 68 books, with several more on the way. Although she always paid close attention to her own writing skills, it took an angry phone call from a client about an expert witness report by one of her subcontractors to make her realize that accuracy was key to her success.
And it’s key to your own success. Whether you write a report, a blog post, newsletter, or promotional letter, your writing skills need to be the best they can be. They say who you are. They speak to your expertise on all levels. They establish you as a professional.
Pat has noticed as a writing coach to LNCs that a big issue that stops them is lack of self-confidence. One way to overcome this is to realize that it isn’t difficult to learn certain basic principles of writing: simplicity, brevity, and accuracy. These qualities alone will raise your writing to a higher-than-average level, and that will give you greater self-confidence.
This episode will provide a valuable outline to help you develop your writing skills. You’ll want to save it for regular review.
Here’s What to Expect from the Podcast: Build Your LNC Writing Skills: How to Succeed
- How important are writing skills to an LNC?
- How can correct grammar, punctuation, and spelling affect an attorney’s opinion of your skills?
- What are some of the promotional writing methods an LNC uses?
- Why is improving your self-confidence as a writer so important?
- What does Warren Buffett say about writing skills?
Listen to our podcasts or watch them using our app, Expert.edu, available at legalnursebusiness.com/expertedu.
We want to hear from you! Click the red send voicemail button on the far right.
Get the free transcripts and also learn about other ways to subscribe. Go to Legal Nurse Podcasts subscribe options by using this short link: http://LNC.tips/subscribepodcast.
Join us for Medical Records Analysis Volume 3
Each chapter in the book will be written by a different LNC. When you write your chapter for this book, you’ll gain
- Visibility so that attorneys can find you and offer you work
- Authority and credibility – you’ll be a recognized expert
- Encouragement and support from Pat Iyer and your fellow authors
Your investment includes:
- A self-paced course to teach you how to structure and write your 1500-to-2000-word chapter – so there is no guesswork. You’ll get a system you can use to be successful.
- A meeting with me, Pat Iyer to discuss the focus of your chapter so you know how to get started.
- Complete publishing package that includes editing, formatting, cover design and placing the book on Amazon.
- A virtual book launch event where you can invite guests to learn about your book.
- A collaborative relationship with your coauthors – when they market the book, you can visibility to their audience
- An Amazon bestseller campaign – we’ve gotten prior volumes to #1 Amazon bestseller status within a day
- A complimentary copy of the book and the opportunity to purchase them at a 50% discount over retail price (in multiples of 10 copies)
Payment is due now to reserve your spot. We have a maximum of 15 spots and they will go quickly.
Enrollment Period: June – July 2024
Self-paced course on how to write your chapter: Available immediately upon enrollment
Author chapters due: September 30, 2024
Editing, Formatting, Printing: October – November 2024
Books Available for Sale: December 1, 2024
Your Presenter of Build Your LNC Writing Skills: How to Succeed – Pat Iyer
Pat Iyer MSN RN LNCC established a highly successful independent LNC business in 1989. She grew Med League to become a multimillion-dollar business which provided expert witnesses and did behind the scenes consulting. She trained hundreds of expert witnesses and supervised a staff of employees and subcontractors. After selling Med League in 2015, she returned to legal nurse consulting after a 6-year hiatus and currently serves a small group of attorneys.
Connect with Pat Iyer by email patiyer@legalnusebusiness.com
- 470 Attorney Customer Service Challenges for LNCs – Steve Catchick
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Relationship marketing is becoming an increasingly popular phrase in the business world. Steve Catchick, an expert in sales and service, expands on the meaning of this concept and focuses it on service. He defines this as 100% attention on the client.
Taking it a step further, he says that everyone in the company or organization should be empowered to take the initiative to serve the customer. This kind of service also creates repeat customers, which, in Steve’s view, is the core of a company’s success.
This podcast is filled with specific tools you can use in your own business. He explains how to recognize who in your workforce are ambassadors, those who go the extra mile, neutrals, the people who do only what they have to, and saboteurs, who complain and bring down the energy level.
Steve describes a process for effectively establishing rapport with a client, especially one who is angry about a perceived lack of service. He recommends empathy and assertiveness, qualities that can keep one’s emotions from interfering with communication and rapport.
This podcast is a mini-course in developing and improving customer relations. You’re certain to discover several insights and suggestions that you can immediately put to use.
Join me in this episode of Legal Nurse Podcast to learn about Attorney Customer Service Challenges for LNCs
- What is the difference between sales and service?
- When is “Yes” the wrong answer?
- What is “the secret salesforce”?
- Why is good the enemy of great?
- Why is it crucial to retain customers and clients?
- How do you handle a difficult customer or client?
Get the Writing Handbook and so Much More!!
Related Product:
How to Create Lasting LNC-Client Relationships
Use this book to examine the way you manage your relationships with your clients. It may affirm that what you are doing is great. It will give you new insights and strategies for solidifying relationships.
Working with attorneys is both challenging and rewarding. Without a steady stream of attorneys who love working with you, your legal nurse consulting business collapses. Does this worry you? It should!
The core of being a successful LNC is being able to effectively work with attorneys. Are you on the top of your game, or would having concrete tips from a person who has been in the trenches with attorneys help you? You can have an aggressive marketing program to bring in new clients, but if you cannot retain them, you’ll be endlessly spinning your wheels. There are secrets of why your clients will stay with you. Pat shares them in this book.
When Pat ran her independent LNC business, some attorneys stayed with her for more than 20 years.
Do you know how to spot the trouble-making attorney as soon as you have the first contact, or are you ever caught off guard? Difficult clients can cost you time, aggravation and money. Here’s how to not get hooked by them.
How to Create Lasting LNC-Client Relationships explains the best way to build a solid client retention program, using strategies that work to identify the desirable clients and avoid the trouble makers.
This is an essential reference for every LNC.
Your Presenter
I’m Steve Catchick. I’ve had a varied career, starting in the Army (REME) at the tender age of 16 as an electronics engineer. Since then as a customer service engineer, an account manager and as a speaker, trainer and coach.
Whilst at IBM I delivered training to the sales team, designed and delivered a successful customer care programme for the engineers, and help desks, and presentation skills training for managers and teams
I finally launched out on my own as a Speaker, trainer and coach, initially running a franchise providing business training and mentoring for business owners. I now speak at events and conferences, deliver masterclasses and coach managers and teams on high impact communication, sales through service, and powerful persuasive presenting
I am a member of The Professional Speaking Association, (past President for the Thames Valley Region in Reading 2016-2017), a Distinguished Toastmaster and past Division Governor for Toastmasters International, and oh yes, also a clinical hypno-therapist and NLP trainer.
Connect with Steve https://stevecatchick.com/
